FargoDesk / How we handle website inquiries.
How we handle website inquiries.
Information you submit.
The sales inquiry form asks for your business name, email, city, request type, optional visit window and the task you want help with. It sends those details to the FargoDesk business workspace for follow-up.
Website chat and installation requests.
Chat sends your question and the previous help topic to a cloud AI provider to find a public FargoDesk answer. Shawn can review the conversation in the business workspace for 30 days after the last message. Please leave out private details. Installation forms store submitted details in the FargoDesk workspace. Shawn reviews requests before confirming a visit.
What it is used for.
Shawn uses the request to assess your needs, reply and discuss setup. Inquiry handling may involve the business assistant and its configured service providers. Do not include passwords, payment details, health information or private customer records.
Service providers and records.
Cloudflare hosts the site and collects aggregate page views and performance on public sales pages. Those counts can include tests and automated visits. Workspace and billing pages are excluded from that measurement. Inquiry details are stored in the FargoDesk workspace. Network request information is processed by hosting infrastructure, and the inquiry service uses a derived network identifier to limit repeat submissions. Information supplied to an AI workflow may be processed by its cloud model provider.
Questions or removal requests.
Email [email protected] about this notice or to request removal of an inquiry. This notice covers the sales inquiry form; customer installations require their own agreed data-handling arrangements.
Workspace subscriptions
For an enrolled business, FargoDesk uses a device cookie to check access and a customer reference to verify the subscription with the assigned payment provider, Square or Stripe. Enter payment details on that provider’s hosted checkout. Opening a hosted workspace starts the assigned Linux environment when needed.